Customer Experience Framework
A small change in rating can bring
30 to 200% increase in product sales.*
Learn how to drive these changes!
*McKinsey Research
The key benefits of Customer Experience management
Increase in Average Order Value
A satisfied customer is coming back.
Cost reduction
Reduce costs by implementing a simple but fully automated solution.
Returns
Identify why the number of returns is increasing
and address the most common reason.
More customers
With a proactive CX solution, you reduce the necessary investment in acquiring new customers (CAC) over the long term.
By increasing the product rating from 3 to 4 stars
you can achieve a 24% sales growth.
In Alza
“In Alza we held the customer as the company’s number one value. This was reflected everywhere, from daily prioritization to strategic decision-making.
Clearly defined accountability for customer metrics across all departments, proactively addressing every single complaint on a daily basis, and incorporating recurring things to mitigate future issues are absolutely essential in my experience in the journey to maximum CX.” describes Patrik Jankovský, ex-CIO of Alza.
Within two months
“At FutureLife, we have run dozens of separate IVF clinics across Europe. We needed to get the collection of patient feedback under control, unify the whole process and start actively managing CX.
We had no suitable tool, and no time, to implement complex platforms from which we would subsequently use only a fraction of the functionality.
With Revolt BI, we put together a CX Framework that was built on top of existing technologies within the group. Within two months we had it implemented and piloted in one clinic, and within another two months it was running in all the clinics.
We were also able to accommodate various specifics such as individual clinic brands, languages and color schemes. It’s now very easy to add more clinics as the group grows and integrate other systems to get the data we need.” adds Patrik.
What is not measured cannot be managed.
Collecting and evaluating customer feedback opens the door to managing satisfaction, and it’s the first step in the entire journey to perfect CX.
How to measure customer satisfaction?
Customer satisfaction is crucial to business success. Knowing how to measure, manage and improve it can significantly increase customer loyalty and overall business performance…
Read the tips in our article
Resolve customer complaints quickly
Automate the sending and evaluation of customer feedback – independent of the service you already have in place.
More positive reviews
After receiving positive feedback, the orchestration layer automatically sends client a Google/Haureka review request as well, maximizing your chances of getting another positive review from a satisfied customer.
Bad or worse?
Based on the content and sentiment of the customer review, generate and assign tickets to your support department and rank them according to their actual priority.
Timing is key
Only send surveys to clients who meet your conditions – send the satisfaction report only when the customer actually receives the product.
Under control
In a single report you see the current status of the rating, how many surveys have been sent/received and which products or services are the most problematic.
AI translations
Translate feedback from multiple languages using artificial intelligence.
Why Revolt BI
Are you interested in a solution?
Schedule a free consultation with Patrik
Book an online meeting where we can help you quickly and efficiently map out specific topics where Business Intelligence can help, and which will bring your company a quick return.
No commitments, just a discussion of your needs and goals.
e-mail: info@revolt.bi
mobil: +420 725 154 325
